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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Keefer

August 29, 2026

5  out of  5
rating by Kevin Keefer
"Great people that are always ready to help me get the best coverage and price."
We responded:
"Thanks so much for the fantastic rating, Kevin! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Rick Nielsen

August 25, 2026

5  out of  5
rating by Rick Nielsen
"Always pleasant, very knowledgeable Sandy has been wonderful to work with along with the entire team , highly recommend !!"
We responded:
"Rick, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Grafton insurance team! - Your State Farm Agent, Donnelle Taylor "
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Nadine Siegel

August 6, 2026

5  out of  5
rating by Nadine Siegel
"The Customer Reps there are Awesome very patience with me and cares about my concerns at State farm office Donnell Taylor office There Great in personality and helpful thank you 🙏"
We responded:
"Nadine, thank you for the amazing review! Our Grafton insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Donnelle Taylor, your State Farm Agent "
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S C

August 3, 2026

5  out of  5
rating by S C
"We recently switched over all of our insurance coverage from Grange to State Farm through our new agent, Rebekka Neff. We could not be more pleased with Rebekka’s professionalism, attention to detail and ability to match and/or improve upon our existing coverage. As we moved through the process, she was quick to return phone calls as questions arose and was able to make appropriate suggestions about coverages we had previously overlooked. When all decisions had been made, Rebekka was walked us through each page of the documentation and answered any remaining questions we had. We would unequivocally recommend her and State Farm to those looking for new coverage!"
We responded:
"Hi S, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Donnelle Taylor, Your State Farm Agent "
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Laurie Johnson

July 28, 2026

5  out of  5
rating by Laurie Johnson
"Donnelle Taylor and her staff are so awesome to work with. Trustworthy, customer service oriented and willingness to help and answer my questions. They have a calmness to their voices that settle someone like myself (ADHD) down."
We responded:
"Laurie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Grafton insurance team is always here and happy to help. "
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Tara Melton

July 1, 2026

5  out of  5
rating by Tara Melton
"Sandy is always helpful and gets the job done quickly and efficiently!"
We responded:
"Tara, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Alana Stacey

June 24, 2026

5  out of  5
rating by Alana Stacey
"I would highly recommend!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Aiden Rodachy

June 19, 2026

5  out of  5
rating by Aiden Rodachy
"The process of adding my RV to my policy was quick and easy. Responses to messages and emails were fast and thorough. Price was great too!"
We responded:
"Thank you so much for the 5-star rating, Aiden! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have.  Take care! ~Donnelle"
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A Ray

June 16, 2026

5  out of  5
rating by A Ray
"We have had State Farm for over 40 years and have always had excellent service. Thankfully have not had to use them alot but recently we had a tree fall on our house and Sandy was right there the very next day helping us to navigate this crisis. Looking at others in our neighborhood dealing with similar damage with other Insurance companies, I'd highly recommend them!"
We responded:
"Thanks so much for the amazing review, A! We really appreciate your support here in Grafton . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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crystal loveless

June 9, 2026

5  out of  5
rating by crystal loveless
"I cannot say enough wonderful things about Donnelle Taylor and her team at State Farm. Recently, my contractor told me that in his 7 years of experience, he had never seen an insurance agent stop by an adjustment appointment simply to make sure their clients were being taken care of. He specifically mentioned how impressed he was with Ray—and I couldn't agree more.

The level of dedication, professionalism, and genuine care this team provides is truly exceptional. They go above and beyond to ensure every detail is handled properly and that their clients feel supported every step of the way.

In a world where great customer service can be hard to find, Donnelle, Ray, and the entire team consistently exceed expectations. Their commitment to their clients is evident in everything they do.

Thank you for always looking out for me and making what could be a stressful process so much easier. I highly recommend Donnelle Taylor State Farm to anyone looking for an insurance team that truly puts their clients first."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Donnelle Taylor’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Stefanie Anfindsen

May 9, 2026

5  out of  5
rating by Stefanie Anfindsen
"It was my pleasure to work with Rebecca Neff at this office. She was extremely informative, efficient and overall very nice to work with. I am definitely happy with the services she provided and look forward to working with her in the future!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Grafton to know that you had such a wonderful experience with us here on State Farm Agent Donnelle Taylor’s Team."
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H C

April 30, 2026

5  out of  5
rating by H C
"I’ve had a great experience working with Sandy at State Farm. She’s incredibly efficient, responsive, and always gets things done quickly without sacrificing attention to detail. Anytime I have a question or need something handled, she’s on it right away. It’s rare to find someone who makes the process this smooth. I highly recommend working with her if you get the chance."
We responded:
"Wow, thank you for the 5-star review, H! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Jody L. Hasman

March 3, 2026

5  out of  5
rating by Jody L. Hasman
"Zero complaints!"
We responded:
"Jody, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Donnelle Taylor’s Team! "
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Ashley Leukhardt

October 29, 2025

5  out of  5
rating by Ashley Leukhardt
"Very Helpful!"
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Robin C

October 24, 2025

5  out of  5
rating by Robin C
"I’ve had StateFarm insurance a majority of the time I’ve been a licensed driver, which is a long time. I’ve always worked with Sandra Nielsen, first at Gerry Gatten’s office and now with Donnelle Taylor. Sandy always makes sure I have the coverage I need and has a hands-on approach to her work that I truly appreciate. No question is ever too complicated for a kind and quick answer, and she and StateFarm have had my back through the claims process when needed. I have referred friends and family to Sandy because of the care and expertise she brings to the table. I’ve stuck with her for decades, and will continue to!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tyler Newton

September 26, 2025

5  out of  5
rating by Tyler Newton
"Great experience with rebekka she helped me figure out my plan and she really pushed for every discount I could get so thank you!!!"
We responded:
"Very much appreciate that you took the time to review our office! Thank you so much and we very happy that you had a great experience! "
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Tyler Thomas

August 21, 2025

5  out of  5
rating by Tyler Thomas
"There the best insurance I ever had"
We responded:
"Thank you so much Tyler! We very much appreciate your feedback!"
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Jessica Schlather

April 5, 2025

5  out of  5
rating by Jessica Schlather
"Donnelle’s Taylor’s Statefarm office is the best! They are super friendly and knowledgeable! Rebekka was very patient and kind, helping me find the coverage that I needed at the best rates! She found the perfect bundle and save option for me and my family! As a single mom of 2 kids in this economy, I need to save every penny I can!"
We responded:
"Thank you so much Jessica, always appreciate the feedback! Do not ever hesitate to reach out if you need anything at all! "
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Kristy O'conner

March 28, 2025

5  out of  5
rating by Kristy O'conner
"Always helpful"
We responded:
"Thank you so much for taking the time to give us your feedback! We really appreciate it!"
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Aubrie Novotny

March 20, 2025

5  out of  5
rating by Aubrie Novotny
"This insurance office makes everything simple and stress-free! Rebekka and Donnelle are absolutely fantastic—knowledgeable, dependable, and always willing to help. They take the time to answer any questions thoroughly and make obtaining or updating policies a seamless process. If you’re looking for an insurance team that is reliable, easy to work with, and truly cares about their clients, this is the place to go!"
We responded:
"Aubrie thank you so much for taking the time to give us this review! I really appreciate it and you!"
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Joe Hamm

March 7, 2025

5  out of  5
rating by Joe Hamm
"I was happy to save a significant amount of money. I probably didn't ask enough questions about the app, but, my wife powered through it. Everyone was easy to deal with and returned quotes quicker than the other local options."
We responded:
"Thank you so much Joe for the kind words! We appreciate it and you. Never hesitate to reach out if you need anything. "
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Robert Durante

January 1, 2025

5  out of  5
rating by Robert Durante
"Great agents and good rates."
We responded:
"Thank you so much! Appreciate that!"
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Mark Goode

September 17, 2024

5  out of  5
rating by Mark Goode
"I’ve had a great experience with Rebekka Neff and her State Farm office. We purchased both homeowners and auto insurance from her. Our rates have always been competitive. When needed, her office and State Farm have been both responsive and helpful. I highly recommend Rebekka and her office."
We responded:
"Thank you so much Mark for your feedback! We really appreciate it! ☺️"
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Michelle Markus

August 1, 2024

1  out of  5
rating by Michelle Markus
"Terrible service. Donnelle Taylor called me herself last year and told me if I filled the claim for my basement flooding I would be at risk of being dropped by State Farm and would not be picked up by someone else. I dropped the claim and was left to lose thousands of dollars and repair my home on my own. I asked multiple times for my deductible to be changed. A tree falls on my home and the deductible remains the higher amount against my many requests. To my surprise even after dropping the insurance claim Donnelle dropped my coverage without notice come renewal.Worst experience ever to pay someone to protect and insurance your home , family , assets to only be threatened , lied to , manipulated and completely left hanging. Do not recommend."
We responded:
"I am sorry that you feel this way Michelle. I try my best to do right by all my customers. Sometimes things are out of my control as corporate does play a huge role in most of the decisions made in regard to deductible changes and also renewals. I hope you find a new company that can suit your needs. Best regards"
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Kathy Bogner

May 3, 2024

5  out of  5
rating by Kathy Bogner
"Rebekah was so helpful in helping me set up autopay for all our insurances! As a senior citizen, I find much of this confusing and really appreciated the help! She is an asset to this agency!"