State Farm® Insurance Agent Donnelle Taylor

"I’ve had a great experience with Rebekka Neff and her State Farm office. We purchased both homeowners and auto insurance from her. Our rates have always been competitive. When needed, her office and State Farm have been both responsive and helpful. I highly recommend Rebekka and her office."

"Terrible service. Donnelle Taylor called me herself last year and told me if I filled the claim for my basement flooding I would be at risk of being dropped by State Farm and would not be picked up by someone else. I dropped the claim and was left to lose thousands of dollars and repair my home on my own. I asked multiple times for my deductible to be changed. A tree falls on my home and the deductible remains the higher amount against my many requests. To my surprise even after dropping the insurance claim Donnelle dropped my coverage without notice come renewal.Worst experience ever to pay someone to protect and insurance your home , family , assets to only be threatened , lied to , manipulated and completely left hanging. Do not recommend."

"Rebekah was so helpful in helping me set up autopay for all our insurances! As a senior citizen, I find much of this confusing and really appreciated the help! She is an asset to this agency!"

"Best experience i’ve had. Very straight forward and easy process to get me insured."

"Absolutely horrible office/customer service. If I could give 0 stars I would. I called about a new auto/home policy, as a vet I usually use USAA but decided to shop around. The rep was seemingly ignorant about many of the questions I had and constantly had to ask her coworkers for the answers and her overall tone and demeanor was less than professional to say the least. Maybe the other reps are knowledgeable about their jobs but Sandy’s knowledge and customer service skills need work. Needless to say they didn’t get my business."

"Phenomenal pricing !"

"Rebekka has been great, and has made it super easy for me to manage my coverage for multiple vehicles."

"Great people who are friendly and really help u get the best rate."

"Donnelle Taylor’s staff is very friendly & helpful. Prompt service every time! Thank You"

"Excellent timely attentive service is very nice yes <3"

"Very knowledgeable and went above and beyond to provide excellent service and found discounts I wasn’t aware of. Was able to find a great rate for both homeowners and vehicle which was better then what I was paying before for just vehicle insurance. Highly recommend them."

"This office is very helpful. Ray is able to answer all my questions and he gets back to me within 24 hours. I have had to go through auto additions, filing a few claims, adding renters insurance and he answered all my questions and guided me to keep me on track and it’s all done very quickly. Thank you!!"

"Wonderful staff! Great hometown, neighborhood insurance agency."

"The Donnelle Taylor's office has a friendly staff, great rates, and they are very involved in the community where I live. I think that is very important for a local business."

"This team is always helpful and supportive!"

"Been with State farm for years. No problems, Thanks Sandra."

"Sandy, the office manager, and I, have been associated together via multiple State Farm agents, for a VERY long time. I have never been disappointed with her compassion, knowledge, and service. Thank you, Sandy !!!"

"Very friendly staff. Prompt service and very helpful! Just moved from Florida recently where I also used state farm, however they DON'T compare to the Donnelle Taylor branch! I've never delt with such personable insurance staff. I highly recommend these folks for your insurance needs!!!!"

"Best insurance I have had the ream is real and really nice very informative have had no bad experiences at all so far I highly recommend them"

"Donelle and her team helped me save on both my home and car insurance. They are very responsive and quick to answer with questions. I feel confident that I have "great" insurance if something happens to either my cars or home."

"If you are looking to switch your insurance look no further. I received my quote for both home and auto about 2 hours later same day. The rep I spoke with didn't try to sell me on it aggressively and specifically said to shop around and that he wouldn't twist my arm which I appreciated. They got my home insurance down about $3000 a year and when I called the next day to get everything set in stone I had both auto and home policy information before the end of the day. I am extremely satisfied with my experience."

"Been with them for many years, all questions are answered and make every transition easy and stress free"

"Rebekka was so friendly and explained auto coverage thoroughly."

"I just signed up with my local State Farm office for auto insurance and really happy with the experience so far. I work a busy schedule and don’t have much time during the days to shop and buy insurance and Rebekkah in Grafton made it very easy for me and was great at communicating back and forth via email to sort out most of the details. I called today to finalize and make initial payment she just so happened to answer the phone and got me taken care of so quickly, I really appreciate everything so far!!! Initial experience I would highly recommend everything has been easy!!!!"

"I've been with State Farm for more than 40 years and the service and respect have been excellent. No matter how much the world changes, State Farm and Donnell Taylor remain the best insurance around."